FAQS

FAQs

1. How does the cash-on-delivery mode work?
Only customers in Pakistan can avail our cash-on-delivery service. It is only when the order arrives at your doorstep that you make the payment. Please ensure you have the exact amount of cash because our delivery agents do not carry any change.

 2. IS THERE ANY SPECIAL TIP FOR MAINTAINING THE JEWELRY?
To prolong the life of your jewelry, our customers are recommended to keep it wrapped in a piece of soft cloth or tissue. Avoiding jewelry contact with water and perfume spray will also help prolong its life.


 3. Customer Care
Our client care expert is always here to help. Feel free to contact us at below mentioned information.
• Whatsapp: 0327 8988881 (11 am-9 pm) Mon-Sat.

4. Book an appointment
Tailored just for you, our in-studio and virtual appointments are designed to make your day easier. Whether you need help finding the perfect gift, celebrating an upcoming milestone or jewelry styling advice, we’re here to help. Please contact 0327 8988881.

Repair and Warranty
We are delighted to offer free of cost cleaning and repair for most of our products. Our services include:
• Professional jewelry resizing, cleaning, polishing and repair.
• Stone replacement, resizing and maintenance.

  How long does and order take to ship nationwide and internationally?
• Delivery for In-stock item(s) takes 3-5 working days for Pakistan and 10-20 working days outside Pakistan (excluding weekends and public holidays)
• Custom Orders will take 14-18 working days for delivery in Pakistan and 25-30 working days outside Pakistan.
• Made to Order item(s) can take 2-3 weeks to be delivered.


5. What are the Delivery charges for online orders?
• Free shipping on orders above Pkr 30,000/- below that delivery charges are PKR 300/-
• For international shipping charges are PKR 9500/-
• For Bangladesh shipping charges are PKR 5000/-

6. WHICH PAYMENT METHODS ARE ACCEPTED IN THE ONLINE SHOP?
We accept the following payment methods:
* Credit Card
* Debit Card
* Cash On Delivery (Only for Pakistan except pre-order)
* Western Union

7. Which countries do you ship to?
Shipping is available worldwide